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Service Level

Date: 20 Aug 2017

Average timescales for Selectamark to respond to enquiries received by:

  • telephone - 2 business days
  • post - 3 business days
  • email - 2 business days
  • internet - 2 business days

Average timescales for processing information submitted by:

  • telephone - n/a
  • post - 5 days (individual returns) - 4 weeks (bulk returns)
  • email - n/a
  • internet - immediate

The period used to determine the above service level is 3 months.

Fees

Fees for members of the public

  • registration of assets and/or users - FREE via online account
  • changing ownership details - FREE via online account
  • reporting assets as lost or stolen - FREE via online account
  • checking information held on the database - FREE via online account
  • cancelling user/asset registration - FREE via online account

Fees for Police and other law enforcement agencies

  • checking information held on the database - FREE
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